When acting as a mediator, the nurse advocate would:

• A. Choose a new health plan for a client with limited funds
• B. Assist new parents in communicating with their health plan regarding well-baby coverage
• C. Provide health education to teens who need knowledge about sexually transmitted diseases
• D. Set up a doctor's appointment for an illiterate adult

Answer: (B)

Facilitating communication with external systems is a key part of advocating for a client. When acting as a mediator, the nurse helps the client understand benefits, ask the right questions, and navigate processes so needed services are accessible. Assisting new parents in talking with their health plan about well-baby coverage fits this role perfectly because it requires translating plan details, clarifying what is covered, and ensuring the family can obtain preventive care for their infant without the nurse making the decision for them.

Choosing a new health plan for a client with limited funds would involve making a plan choice for the client rather than helping the client understand options and decide. Providing health education to teens centers on education and counseling, not mediation between a client and an external system. Setting up a doctor's appointment for an illiterate adult is supportive navigation of care access, but not the act of mediating between the client and a third-party plan to secure benefits.